Karishma Jaitly

Director Collections Strategy, Barclaycard

What does your job entail?

My job is essentially around defining strategies for customers who are either in financial difficulty or at risk of entering into financial difficulty.

How did you get where you are today?

I was born and brought up in India and after graduating with a Master’s in Business Administration I started my career as a Managing Consultant. I then moved onto GE, where I realised that I really enjoyed working with numbers and drawing the insights out of data. I then worked for CitiBank in the credit card analytics space, before, as a family, we relocated to the UK, where I joined Barclays in the credit card analytics space again.

As a child my ambitions really changed year on year, season on season, but I think it was always about excelling whatever I do and really enjoying myself. As I progressed in my education and I started working, I realised that I love solving problems and I love the power of data, so I wanted to get into the career of analytics, which is where I am today.

What’s the best advice you’ve been given?

I think the best advice that I’ve been given – that I truly believe in – is that it’s all about people. It’s all about your team. It’s about helping them to truly love work, to love coming into work, and to build those strong interpersonal relationships.

What would you say to your teenage self?

As a teenager and a young adult I had a bad stammering problem. That really impacted my self-confidence, my ability to really enjoy myself in a social setting, and I was constantly focusing on that. If I think back, the one piece of advice that I would give that girl is to really focus on the positives. It’s my positives and my strengths that have really helped me get my confidence.

It’s my positives and my strengths that have really helped me get my confidence.
What significant object have you chosen?

My significant object is a baby carrier. It represents my children, who are now 5 and 8. As little babies I loved to put them in this and walk around. I loved just having them close to me and they mean the world to me. The most important thing in my life now is my family and babies.